In-house sources of information that housing development company owners and managers can use to identify construction problems and mistakes include the following:
- building inspection correction cards
- superintendent punch lists
- red-lined plans
- homebuyer walkthroughs
- warranty complaint letters
- subcontractor extras
- subcontractor advice
- meetings with field employees
- incentive programs
Without hitting this same nail on the head too many times, the individual jobsite superintendents or project managers are not in a position to collect this information from all of a company’s projects…or to initiate a company-wide debugging program.
Again, the development company owners and managers must first recognize the need to research the information…then delegate someone within the organization to do the research, collect the information, and have the time and resources to coordinate and disseminate this information.
Each source of information that should be researched…is described in more detail in the following sections.